Refund Policy

Refunds will be issued under the following circumstances only:

A duplicate payment was made in error (e.g., paying onsite and online simultaneously), and you have requested a refund.
You have canceled a fingerprinting appointment before the scheduled date and submitted a refund request in writing to pqaides@gmail.com

Refunds will not be issued under the following circumstances:

Once fingerprints have been electronically transmitted to FDLE/FBI, no refunds will be granted under any circumstances.
Fingerprints were taken on an FD-258 applicant card and provided to an individual or organization for mailing.

Please note: In some cases, the quality of your fingerprints may lead to rejection by the investigating entity (e.g., unreadable, deficient). If this occurs, we will re-fingerprint you at no additional cost upon presentation of the rejection letter stating the reasons. We are committed to ensuring your fingerprints are submitted clearly and legibly.

Refund Procedures

If you are eligible for a refund, please email your refund request to pqaides@gmail.com.

Our standard turnaround time for processing refunds is 10-15 days from the date of receiving your refund request. Refunds will be issued to the credit card used for booking the appointment, or Quality Fingerprinting may issue a refund check.

For any inquiries, please contact Quality Fingerprinting at 786-320-6347 | 954-955-1272 | 954-955-1273.